Contact

You can write to us directly by filling in the form below: suggestions, complaints, bug reports, account and password problems, partnership offers and personal data requests all reach us in the same place. You don't need an account; we only need an email address so we can reply.

What can you write about?

Suggestion — something you found missing, or something you'd like to see.
Complaint — a situation you weren't happy with, or an approach you found hurtful.
Bug report — a button that doesn't work, a lesson that won't open, progress that disappeared.
Account and password — if you can't sign in. If you forgot your password, the “Forgot your password?” link on the sign-in screen emails you a reset link; use this form if that email never arrives or if you have another account problem.
Partnership — education, content, festival, institutional or press matters.
Personal data request — to have your data deleted or corrected, or to ask for a copy of it.
Instructor request — if you want to join an instructor's class or work one-to-one on your own text. Classes are taught in Turkish.
Beta tester request — if you want to use the test version of the Android app. We add you to the test list; after that the app is installed from Google Play.
Other — anything that doesn't fit the topics above.

When reporting a bug

Just tell us briefly which page you were on, what you were trying to do and what happened. If you add whether you were on a phone or a computer, we can find the problem much faster.

If you want to report a post or a reply

Don't use this form for a specific post or reply in the Community. The “Report” button under the post sends the report straight to the moderation queue and is resolved much faster; the person who posted is not shown who reported it.

This form is for messages that aren't about a specific post.

The Community is open too

If you'd like others to see and answer your question, you can post it in the Community.

The Community is public: what you write can be read by people who aren't members. Don't share passwords, identity details, email addresses, phone numbers or other personal data there — if that kind of information is needed, use the form on this page.

Frequently asked questions

Can I send a message without an account?

Yes. You don't need an account to fill in the form; we only need a valid email address so we can reply. If you're signed in, your email address is used automatically, and you can type a different one if you prefer.

How do I know my message reached you?

When you send the form, a confirmation appears on the screen. If you don't see it, the message wasn't saved; just try again in a few minutes.

Who is my message shared with?

Your message is used only to reply to you. It isn't added to a marketing list, isn't shared with third parties and never enters the usage measurement pipeline — the two are completely separate.

In which language will you reply?

We reply in English to messages sent from this page.